Frequently Asked Questions
Everything you need to know about upgrading your bathroom experience.
What is the standard shipping time for large fixtures?
Standard shipping for large items like bathtubs and vanities typically takes 7-10 business days. We use specialized freight carriers to ensure your products arrive safely and without damage.
Do your faucets and showerheads come with a warranty?
Yes, all our brassware products come with a minimum 5-year manufacturer's warranty covering leaks and finish defects, ensuring long-term peace of mind for your renovation.
What is your return policy for tiles and flooring?
We accept returns on unopened full boxes of tiles within 30 days of delivery. Please note that a 15% restocking fee may apply, and we recommend keeping one box for future repairs.
Are your products compatible with standard US plumbing?
Absolutely. All products sold at Bathroom Store are designed to meet standard US plumbing specifications and NPT thread requirements unless otherwise stated in the product description.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For freight shipments, the driver will call you to schedule a specific delivery window.
Do you offer professional installation services?
While we do not provide direct installation, we can provide a list of certified and vetted plumbing contractors in your local area to help you complete your project.